All products on the Brilliantwigs store are free shipping.
Brilliantwigs offers the following shipping services:
DHL Expedited Duties Unpaid: 5-7 Business Days
FedEx Expedited Duties Unpaid: 5-7 Business Days
Remote Areas (like Africa, etc.): The Delivery time is determined according to actual conditions
Other special circumstances: subject to FedEx/DHL company regulations
All sales are on an CPT basis subject to the rules of ICC Intercoms® 2010 CPT. The International Chamber of Commerce states that “Carriage Paid To” means that the seller delivers the goods to the carrier or another person nominated by the seller at an agreed place (if any such place is agreed between parties) and that the seller must contract for and pay the costs of carriage necessary to bring the goods to the named place of destination.
Further, the risk of loss of or damage to the goods, as well as any additional costs due to events occurring after the time the goods have been delivered to the carrier is transferred from the seller to the buyer when the goods have been delivered into the custody of the carrier.
See page 12 of the full INTERCOMS 2010 ICC Official Rules for the Interpretation of Trade Terms for a complete CPT definition.
It is the buyers responsibility to provide an accurate shipping address and telephone number. Buyer acknowledges that the shipping address cannot be changed after purchase, that the shipping carrier may contact them at the provided telephone number, and that the shipping carrier may abandon the package if buyer cannot be contacted.
Brilliantwigs does not accept payment by check, money order or by telephone. Brilliantwigs does not ship packages using a customer shipping account. Delivery to hotels and freight forwarder and international shipping consolidation services are prohibited and Brilliantwigs is not responsible to lost or undeliverable packages shipped to these locations.
Please allow shipments ample time to be delivered. Delivery time varies by shipping carrier and destination location. Check the order tracking for up to date information from the carrier. Delivery estimates are for business days (Monday - Friday).
Please contact the carrier to receive instructions and options if you feel your package has been lost, or delivered to the wrong address.
Brilliantwigs is not responsible for goods marked as 'delivered' by the shipping carrier. Orders marked as 'delivered' by the shipping carrier are considered closed and completed orders. If you find an order is listed as delivered but you cannot find your package, please contact the carrier and provide the tracking number.
Contact the shipping carrier to file a claim
TRACKING AND DELIVERY CONFIRMATION
Tracking is included with all orders. Information will be sent by email when your order is ready to ship. It will update when the package has been picked up by your preferred carrier
TAXES & DUTIES
Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.
Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at Brilliantwigs. For further details of charges, please contact your local customs office.
CUSTOMS & REGULATIONS
You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.
FOREIGN TRANSACTION FEES
If you credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee. These fees are determined by your bank's pricing and transaction fee policies. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you. For further details of foreign transaction fees, please contact your bank.
Our store prices are shown in your local currency, but in USD when you checkout. All transactions will be handled in USD through Paypal or Stripe at the checkout page.